Return & Refund Policy

At Drop Haat, customer satisfaction is our top priority. We follow a transparent and fair return and refund policy to ensure a smooth experience for both sellers and customers.

Return Policy

Products are eligible for return only under the following conditions:

The product is damaged during delivery
The wrong product or wrong size/color is delivered
The product has a manufacturing defect

Return requests must be raised within 24 hours of delivery with clear photo or video evidence.

Returns will not be accepted if:

The customer changes their mind after delivery
The product shows signs of use, washing, or damage by the customer
The return request is made after the allowed time period

Refund Policy

Once the returned product is received and inspected, the refund will be processed.
Refunds are issued only for valid return cases.
Delivery charges are non-refundable unless the return is due to our mistake.
Refunds will be adjusted with the seller’s account or next settlement.

Exchange Policy

Exchanges are allowed only for damaged or wrongly delivered products.
Exchange requests must be reported within 24 hours of delivery.

Important Notes

Drop Haat acts as a fulfillment and support partner.
Final approval of returns and refunds depends on product condition and verification.
All decisions made by Drop Haat regarding returns and refunds are final.